Guest Experience Team Member

Contract Type - Permanent
0 hours per week

Employment Type - Full Time

Thistle Express Swindon, opening in the second half of 2017, is a 3* hotel aimed at the savvy, value conscious traveller. The hotel has 95 bedrooms and is in a great central location on Fleming Way only 8 minutes from the main train station and next to the main shopping hub.

The Role

Do you love to take ownership of the complete guest experience? Who can ensure every guest leaves the hotel with a desire to return?

We are looking for multiskilled Hosts who really put the guest centre stage, who can ensure that all of our guest's experiences are completely seamless and hassle free. Host is a multiskilled role which encompasses both Front of House and Food and Beverage, so experience in one or both of these areas would be a definite advantage. You will of course need to be a consummate multi tasker and able to demonstrate that you derive genuine satisfaction from delivering exceptional customer service.

What we look for

  • Guest centric
  • Positive approach
  • Strong Communication and influencing skills
  • Attention to Detail
  • Ability to work unsupervised
  • Sound judgement and decision making
  • Adaptable, responds to change positive

What's in it for you?

  • Great development opportunities
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Apprenticeship (from Level 2 to Level 5)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Great Recognition program
  • ...and many more!