Luggage Porter

hours per week

Would you like to work in spacious, contemporary hotel close to World Heritage Sites; Tower Bridge and The Tower of London? The Tower Hotel is a 4 star deluxe Hotel overlooking the Thames, next to Tower Bridge. The hotel's 801 bedrooms, restaurants, bars and 19 meeting rooms benefit from stunning views over Tower Bridge and St Katharine Docks.

The Role

  • Provides a warm welcome to anyone entering the Hotel.
  • Has an operational knowledge of all concierge / reception services and procedures.
  • To be multiscale across the front of house areas
  • Able to explain city activities and seasonal promotions in London
  • Be aware of all VIP reservations on arrival and in house and VIP visitors.
  • Ensure that all guest arrival and departure administrative functions are carried out correctly inclusive of luggage handling and safe storage.
  • Provide up to date general customer information, message acceptance and offer assistance and help at all times.

What we look for

  • Passionate about delivering the highest levels of service with a desire to learn, work hard and progress
  • Comfortable in a front-line role facing the public
  • Strong understanding of the Front of House Operation.
  • Previous experience in a customer facing role in a fast-paced service environment
  • Excellent communication skills, both in person and on the phone

What's in it for you?

  • Great development opportunities
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Apprenticeship (from Level 2 to Level 5)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Great Recognition program
  • ...and many more!