Reception Manager (Nights)

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Thistle Express Luton is a 3* hotel aimed at the savvy, value conscious traveller. It is a 152 bedroom hotel with modern design, stylish bedrooms, friendly service and fast, free Wifi. The hotel is in a great, central location, next to The Mall, a 5 minute walk from Luton train station and only 15 minutes from Kenilworth Road Stadium.

The Role

Are you a manager who puts guests at the heart of your business? Who really listens to and focuses on their needs? Can you take full responsibility for the Reception team and use your motivating skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. Pleasenote thatthe position is for night shifts.

You will be expected to show excellent leadership skills and a track record of delivering results through your people. You will be responsible for delivering a seamless experience at the reception desk for every guest as well and dealing with any queries that may arise, related to your department or not. Passion for guest service is essential as is a real interest in stretching the performance of your team, as you will be responsible for recruiting, training and developing your people. The role also has a sales element, so you should be confident driving sales at the desk and through your team.


What we look for

  • Team management skills with a minimum of experience within a supervisory / management role
  • Knowledge of FoH Procedures & best practices.
  • Night shifts are a must.
  • Must be available to work evenings and weekends.
  • Have a passion for leading and creating an environment for everyone to thrive.
  • Excellent written and spoken English.
  • Confident user of MS Word, MS Excel and Outlook.
  • Previous experience working on corporate receptions preferable
  • Strong attention to detail.
  • Passionate about our brand.
  • Able to work under pressure and react quickly to resolve issues.
  • Able to multitask and be flexible at all times.
  • Highly punctual.
  • Strong analytical skills.
  • You will need to be a resident in the UK and have the right to work.

What's in it for you?

  • Great development opportunities
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Apprenticeship (from Level 2 to Level 5)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Great Recognition program
  • ...and many more!