Reservations Team Leader

Contract Type - Temporary (Fixed Term Contract)
39 hours per week

Employment Type - Full Time

Our Support Office a modern office located close to Old Street and Barbican in central London. This friendly open plan office houses several of the key support functions including Sales, Human Resources, Marketing and Central Revenue. Conveniently located with great transport links the office is the London base for the back office functions of Guoman and Thistle.

The Role

To be responsible for driving and delivering a best in class reservations booking experience ensuring sales and revenue opportunities are maximised inline with budgeted targets, whilst exceeding customer expectations. To live and breathe the company and department mission, vision and values ensuring each guest receives incredible service at all stages of the booking journey.


What we look for

  • To be accountable for the shift management in terms of workload and task allocation
  • To be the leader in managing the total customer journey within the reservations process, handling from initial enquiry through to booking confirmation / payment inline with company SOP
  • To take responsibility for reviewing daily reports, highlighting key results and celebrating successes with the team
  • To support the Team Manager in driving a sales and people focused culture
  • To be a leader of risk taking, ensuring the risk is calculated and supported with clear decision making skills
  • To ensure completion of daily/weekly/monthly checklist ensuring handover between Shifts and cross over of colleagues is a seamless transition
  • To step up in the absence of the Team Manager

What's in it for you?

  • Great development opportunities
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Apprenticeship (from Level 2 to Level 5)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Great Recognition program
  • ...and many more!