Reception Manager - Nights

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Thistle City Barbican is one of our largest London properties with 463 bedrooms, a restaurant, two bars, 13 meeting and event rooms and an Otium Health and Leisure Club. It is close to the Barbican Centre Health and also within walking distance of Shoreditch and Hoxton Square. Its proximity to The City and the Barbican Centre make for a great mix of leisure and business guests.

The Role

Are you a manager who puts guests at the heart of your business? Who really listens to and focuses on their needs? Can you take full responsibility for the Reception team and use your motivating skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you.

You will be expected to show excellent leadership skills and a track record of delivering results through your people. You will be responsible for delivering a seamless experience at the reception desk for every guest as well and dealing with any queries that may arise, related to your department or not. Passion for guest service is essential as is a real interest in stretching the performance of your team, as you will be responsible for recruiting, training and developing your people. The role also has a sales element, so you should be confident driving sales at the desk and through your team.


What we look for

  • Creative and inspiring leadership
  • Attention to the smallest details
  • A passion for guest service
  • Excellent communication
  • Analytical skills
  • Knowledge of Opera would be advantageous

What's in it for you?

  • Great development opportunities
  • Discounted rates on hotel rooms, food and drink across the glh group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Generous recommend a friend scheme
  • Apprenticeship (from Level 2 to Level 5)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Great Recognition program
  • ...and many more!